Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Opening statements of the parties


There is no hard and fast rule about who goes first, but generally if there is one party who appears to be the aggrieved, I would suggest they go first. For example, if a grievance has been raised or there is a threat to do so by one party, then I would ask them to go first. I would also have an eye on the balance of power (or perceived balance of power) and where that may be an issue, I would ask the more junior or less powerful employee to go first.

Whatever your decision, it is important to make it clear to the parties at an early stage who you will ask to start with an opening statement so that they are aware of this; you certainly want to avoid this being a surprise once all parties are together. Ideally, clarify this during the pre-mediation discussions or at the individual sessions at the start of the day.

During this phase of the process, it is very important that while one person is speaking, the other party remains silent. This is sometimes referred...