Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Joint sessions


Throughout the process, there can be a combination of both joint sessions and individual sessions. The former is where all parties are present in one room together. The latter is where the parties separate and the mediator then speaks to each party separately in turn. We will discuss when it might be necessary to separate the parties and have individual sessions, but in my experience it is generally preferable to keep the parties together in one room as much as possible.

It is during the joint sessions that the most progress is often made as the parties hear things directly from each other and begin to get a better understanding of how the other is feeling and perceiving things. It is not uncommon for this to be the first occasion where there has been the time and space or opportunity for the issues to be aired in this way and directly with each other. It can get emotional and fraught from time to time, but this is an important part of the process. In my early days as a mediator...