Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

What to do if things get stuck


Parties often struggle to move forward, particularly if a conflict has been ongoing for some time. As we saw in Chapter 1, Conflict in the Workplace, people can get stuck in a conflict situation to the extent that it starts to define them and it can be difficult for them to see beyond the conflict. It is also not uncommon for one party to be able to move on quite quickly while the other struggles to do so.

If you feel that things are getting stuck, that progress is not being made, or that one or more of the parties are circling, there are a number of things that you can try:

  • Positively reframe the issues: This helps to focus on the gap between the parties and where they can further explore where a solution might lie. An example might be where there are disagreements regarding performance, manageable workloads, and priorities, where a positive reframe could be "the issues concern how to maintain appropriate workloads and set realistic performance targets acceptable...