Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Reaching an agreement

As you progress through the process, it will begin to become clearer what the issues are and what is and is not agreed. Keep a note of any agreements as the day progresses so that you can refer back and clarify the terms or extent of any agreement at various stages.

It is always a good idea to take stock at regular intervals and summarize progress or otherwise even without progress. This helps parties to remain focused on the issues and also to realize what progress has been made; sometimes it can come as a surprise how much has actually been agreed along the way.

As you start to narrow the issues, it is often very helpful to agree what remains and to put these issues up on a flip chart. You can then structure the discussion around these issues and start to facilitate discussion around potential solutions.

Drafting an agreement

If you get to the point that an agreement is being finalized, then my practice would usually be to commit this to writing. The purpose of this is...