Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Chapter 4. Beyond the Mediation

In this chapter, we will look at what you might need to do following a mediation to ensure that any agreement is sustained and that relationships continue to work and even improve. We will also look at how the mediation skills and techniques can be used to improve your day-to-day management of employees. These skills can increase employee engagement and help you to positively manage conflicts outside of a full mediation process.