Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Resolving a conflict with a colleague


If you are yourself in conflict with a colleague, whether this be your boss, a peer, or a member of your team, your mediation skills can be put to good use and help you resolve this conflict directly.

Some key tips to manage conflict situations positively and resolve difficult situations and relationships are as follows:

  • Understand your own response: How you respond will have a huge impact on whether the conflict escalates or is resolved positively. Individuals respond differently in conflict situations; sometimes we may respond by avoidance, sometimes we may be accommodating or competitive, or collaborative and compromising. Which is appropriate at any time will depend on the issues concerned and the relationship between the individuals. Each of us tends to use one of these responses more frequently than the others; that is, we have a default response mode (for further information, refer to Thomas Kilmann's Conflict Mode).

  • Choose your response: Where...