Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Helping others resolve a conflict


Following the mediation process we explored in Chapter 3, The Mediation Process, is obviously one mechanism to resolve conflict, but it is not always appropriate. Here, we look at situations that may require some management intervention but not full mediation.

Situations where this may apply are where the conflict situation is not too deeply rooted and you are intervening at a relatively early stage. This is particularly the case where you as the manager have a good relationship with both employees and will be seen as neutral, and where your attempts to resolve conflicts previously have not compromised you in any way. Wherever possible, you should attempt to resolve matters between members of your team first (assuming they are unable to resolve themselves). Only if this is unsuccessful and the conflict remains unresolved or escalates should mediation be considered; it would be wrong to use mediation as a first step and as an alternative to good management...