Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Case studies: mediation in action


The following are examples of the situations in which I have been asked to act as a mediator and an indication of the outcomes. Where necessary, and to ensure that confidentiality is maintained, I have changed some of the details.

Return from sick leave

This was a mediation involving a relatively newly appointed manager and a member of his team. There had been some relationship difficulties with the employee and others for some time culminating in the team member losing his temper during an argument with his manager. There then followed a period of sick leave for stress-related illness. The mediation was commissioned in order to assist with a return to work.

During the mediation session it quickly became clear that the employee had been unsupported by others in the organization for some period of time and effectively this was "taken out" on the new manager. The employee was also struggling with work demands due to changes in his role and a lack of training...