The journey post go-live starts with the goal of keeping the system up, but you ultimately need to lead it through to business transformation. While the initial focus is to keep the lights on, eventually, the focus needs to shift on taking the business to the next level, with the new ERP platform as its foundation. The organization needs to start taking ownership of the new platform in this phase, and start scaling back on consulting resources.
It is not uncommon to see firefighting situations as you fly into the storm at go-live. The amount of preparation and testing that was done ahead of the release will minimize the impact of the storm. Moreover, the way you react and keep control of the situation can magnify or reduce the impact.
In this chapter, we will talk about the different phases post go-live, what to expect, and the preparation required for these phases, along with a few real life examples.
In this chapter, we will learn about handling the key components...