Consultants use different techniques for gathering requirements. Each has value in certain circumstances, and in many cases, you need multiple techniques to gain a complete picture of the requirements. The following diagram shows some common techniques used for requirement gathering for ERP systems.
Listening is the first step in the requirements-gathering phase; you need to listen to the customer to understand what they need. We will now talk about the tools you can use at this stage to make listening or the information collection process smoother.