There are various issue tracking tools that have been available for many years on the market. There are tools such as Bugzilla, which is used primarily for bug tracking. There is another popular tool called Mantis that provides a good set of features, which again is used for bug tracking. Companies who are already using some of these tools and now want to move to JIRA can migrate their data using various importers provided by JIRA out of the box.
Follow these steps to perform the CSV import:
Navigate to Administration | System | External System Import (Under IMPORT & EXPORT).
You will get the list of various importers, as shown in the following screenshot:
If you are using any of the tools mentioned in the previous screenshot, then you can try to import the data from your existing tool. There are also other import tools available that have been developed by third-party vendors. These can be downloaded from the Atlassian Marketplace. You can give them...