In this chapter, we discussed ScriptRunner, which is an amazing add-on for performing complex customizations in the workflow, accessing powerful JQL functions, and running various scripts, which can be used by JIRA administrators to maintain the instance efficiently. ScriptRunner is by far the most popular admin tool used by JIRA administrators.
In the following chapter, we will discuss how to access the JIRA database directly to fetch data. JIRA offers lots of good reports, but sometimes they are not good enough and more insight is required. If you know the JIRA database schema and how to access the database, any data can be retrieved for further reporting purposes.