Book Image

Mastering JIRA 7 - Second Edition

By : Ravi Sagar
Book Image

Mastering JIRA 7 - Second Edition

By: Ravi Sagar

Overview of this book

Atlassian JIRA 7 is an enterprise issue tracker system. One of its key strengths is its ability to adapt to the needs of an organization, ranging from building software products to managing your support issues. This book provides a comprehensive explanation covering all three components of JIRA 7, such as JIRA Software, JIRA Core, and Jira Service Desk. It shows you how to master the key functionalities of JIRA and its customizations and useful add-ons, and is packed with real-world examples and use cases. You will first learn how to plan for a JIRA 7 installation and fetch data. We cover JIRA reports in detail, which will help you analyze your data effectively. You can add additional features to your JIRA application by choosing one of the already built-in add-ons or building a new one to suit your needs. Then you'll find out about implementing Agile methodologies in JIRA by creating Scrum and Kanban boards. We'll teach you how to integrate your JIRA Application with other tools such as Confluence, SVN, Git, and more, which will help you extend your application. Finally, we'll explore best practices and troubleshooting techniques to help you find out what went wrong and understand how to fix it.
Table of Contents (25 chapters)
Mastering JIRA 7 - Second Edition
About the Author
About the Reviewer


In this chapter, you learned how to customize the look and feel of JIRA by inserting custom CSS codes. We also modified the behavior of HTML elements of the JIRA interface using JavaScript to show/hide JIRA fields based on the selection made by the user, of a specific value from a selectable list. Finally, we explored Velocity templates and how to modify the displayed content. We also discussed how to insert custom field values in e-mails.

In the next chapter, we will discuss JIRA Service Desk, which has become the most popular way to cater to your customer support requests. Service Desk is now a separate application, which can either be installed as a standalone application or as an application along with JIRA Core. Service Desk comes with inbuilt configurations that are standard to any support project.