Book Image

Mastering JIRA 7 - Second Edition

By : Ravi Sagar
Book Image

Mastering JIRA 7 - Second Edition

By: Ravi Sagar

Overview of this book

Atlassian JIRA 7 is an enterprise issue tracker system. One of its key strengths is its ability to adapt to the needs of an organization, ranging from building software products to managing your support issues. This book provides a comprehensive explanation covering all three components of JIRA 7, such as JIRA Software, JIRA Core, and Jira Service Desk. It shows you how to master the key functionalities of JIRA and its customizations and useful add-ons, and is packed with real-world examples and use cases. You will first learn how to plan for a JIRA 7 installation and fetch data. We cover JIRA reports in detail, which will help you analyze your data effectively. You can add additional features to your JIRA application by choosing one of the already built-in add-ons or building a new one to suit your needs. Then you'll find out about implementing Agile methodologies in JIRA by creating Scrum and Kanban boards. We'll teach you how to integrate your JIRA Application with other tools such as Confluence, SVN, Git, and more, which will help you extend your application. Finally, we'll explore best practices and troubleshooting techniques to help you find out what went wrong and understand how to fix it.
Table of Contents (25 chapters)
Mastering JIRA 7 - Second Edition
About the Author
About the Reviewer

Installing JIRA Service Desk

In case you only want to use JIRA for support projects, you can download and install the JIRA Service Desk application. The procedure to install it is similar to that of JIRA Software, which we discussed in Chapter 1, Planning Your JIRA Installation. However, if you are already using JIRA Core or JIRA Software in your organization, you can still install the JIRA Service Desk application over your existing instance. Follow the steps mentioned here to install the JIRA Service Desk application on your existing JIRA instance:

  1. Download the latest version of JIRA Service Desk available. You will get a jira-servicedesk-application-3.1.7.obr file at

  2. Go to Administration | Applications | Versions & licenses. On this screen, you will get the list of all the applications such as JIRA Core and JIRA Software that are already installed. Click on the Upload an application link in the...