Customizing JIRA should be considered a project in itself. It's quite easy to start making changes while configuring JIRA, but you should always plan your customization first and document them.
You can perform these steps to begin the customization process:
Pilot JIRA with default configurations.
Document the proposed configurations.
Test the configurations on sandbox.
Implement it on production.
Standardize the configurations.
Set up a Change Control Board (CCB).
The move to a new tool always faces resistance from users. JIRA is no exception; however, JIRA has the advantage of being intuitive and it allows you to have a clear distinction between usage and administrative sections. When deploying JIRA for the first time, always use the default configurations and ask users to test it for a few days. This will make sure that users first get comfortable with the features that come with JIRA out of the box. This pilot...