Book Image

Mastering JIRA 7 - Second Edition

By : Ravi Sagar
Book Image

Mastering JIRA 7 - Second Edition

By: Ravi Sagar

Overview of this book

Atlassian JIRA 7 is an enterprise issue tracker system. One of its key strengths is its ability to adapt to the needs of an organization, ranging from building software products to managing your support issues. This book provides a comprehensive explanation covering all three components of JIRA 7, such as JIRA Software, JIRA Core, and Jira Service Desk. It shows you how to master the key functionalities of JIRA and its customizations and useful add-ons, and is packed with real-world examples and use cases. You will first learn how to plan for a JIRA 7 installation and fetch data. We cover JIRA reports in detail, which will help you analyze your data effectively. You can add additional features to your JIRA application by choosing one of the already built-in add-ons or building a new one to suit your needs. Then you'll find out about implementing Agile methodologies in JIRA by creating Scrum and Kanban boards. We'll teach you how to integrate your JIRA Application with other tools such as Confluence, SVN, Git, and more, which will help you extend your application. Finally, we'll explore best practices and troubleshooting techniques to help you find out what went wrong and understand how to fix it.
Table of Contents (25 chapters)
Mastering JIRA 7 - Second Edition
About the Author
About the Reviewer

The JIRA customization process

Customizing JIRA should be considered a project in itself. It's quite easy to start making changes while configuring JIRA, but you should always plan your customization first and document them.

You can perform these steps to begin the customization process:

  1. Pilot JIRA with default configurations.

  2. Gather feedback.

  3. Document the proposed configurations.

  4. Test the configurations on sandbox.

  5. Implement it on production.

  6. Standardize the configurations.

  7. Set up a Change Control Board (CCB).

Piloting JIRA with default configurations

The move to a new tool always faces resistance from users. JIRA is no exception; however, JIRA has the advantage of being intuitive and it allows you to have a clear distinction between usage and administrative sections. When deploying JIRA for the first time, always use the default configurations and ask users to test it for a few days. This will make sure that users first get comfortable with the features that come with JIRA out of the box. This pilot...