Book Image

Mastering JIRA 7 - Second Edition

By : Ravi Sagar
Book Image

Mastering JIRA 7 - Second Edition

By: Ravi Sagar

Overview of this book

Atlassian JIRA 7 is an enterprise issue tracker system. One of its key strengths is its ability to adapt to the needs of an organization, ranging from building software products to managing your support issues. This book provides a comprehensive explanation covering all three components of JIRA 7, such as JIRA Software, JIRA Core, and Jira Service Desk. It shows you how to master the key functionalities of JIRA and its customizations and useful add-ons, and is packed with real-world examples and use cases. You will first learn how to plan for a JIRA 7 installation and fetch data. We cover JIRA reports in detail, which will help you analyze your data effectively. You can add additional features to your JIRA application by choosing one of the already built-in add-ons or building a new one to suit your needs. Then you'll find out about implementing Agile methodologies in JIRA by creating Scrum and Kanban boards. We'll teach you how to integrate your JIRA Application with other tools such as Confluence, SVN, Git, and more, which will help you extend your application. Finally, we'll explore best practices and troubleshooting techniques to help you find out what went wrong and understand how to fix it.
Table of Contents (25 chapters)
Mastering JIRA 7 - Second Edition
About the Author
About the Reviewer

Common configuration issues

In Chapter 17, JIRA Best Practices, we discussed various best practices you can employ in your organization to implement customizations in JIRA. We also described the process (from gathering the requirements to testing new configurations) used to perform customizations. If testing is not done properly, then it's quite possible to have issues later on and users will complain. Let's go through some common configuration-related issues and their possible causes.

User is not able to log in

Let's say that you receive a request to create a new user account in JIRA. You create the account manually and assign appropriate groups to the user to provide access to the relevant projects, but you receive the complaint that the user is not able to log in to JIRA at all.


First, check in your JIRA instance's global permissions, whose groups are part of the JIRA user's permission. In the default JIRA configuration, the jira-users group is part of this permission. Just check...