JIRA is a popular issue tracking tool from Atlassian and has amazing customization abilities and finely grained control over various functions. Out of the box, JIRA offers issue and bug tracking capabilities to create tasks, assign them to users, and generate useful reports. However, the real power of JIRA lies in the customizations it offers.
Experienced JIRA administrators looking to learn advanced topics and expand their knowledge will benefit from this book. This book provides a comprehensive explanation covering all components of JIRA 7, such as JIRA Software, JIRA Core, and JIRA Service Desk.
Packed with real-world examples and use cases, you will first learn how to plan the JIRA installation. Then, you will be given a brief refresher of the fundamental concepts and understand the customizations in detail, along with sample data for various use cases, and several aspects of JIRA administration, such as user management, groups, roles, and security levels, will be covered, keeping in mind the applications for enterprises. Next, this book will take you through add-on development to extend JIRA's functionality, and will give insights into building applications on top of JIRA using the REST API. Various aspects of migration from other tools using CSV files will also be discussed. This book has a separate section on implementation of the JIRA Service Desk application, which is a very popular add-on for support requests and the ticketing system.
Chapter 1, Planning Your JIRA Installation, covers planning the JIRA installation to ensure the longevity of the installation so that it can accommodate more users and data in future. The installation and update process is also discussed briefly in this chapter.
Chapter 2, Searching in JIRA, gives a detailed explanation of how data can be fetched from JIRA using the Basic search feature, as well as by writing advanced queries using JQL.
Chapter 3, Reporting – Using Charts to Visualize the Data, covers various built-in project reports that come with JIRA and how to present them on the dashboards.
Chapter 4, Customizing JIRA for Test Management, explains how to modify the configurations to implement new issue types for test campaigns and test cases. The procedure to implement a new workflow with conditions, along with a new permission scheme, will be discussed in detail.
Chapter 5, Understanding Zephyr and its Features, walks through a step-by-step implementation of this popular add-on for test management in JIRA.
Chapter 6, Sample Implementation of Use Cases, gives a lot of examples of different implementations, such as the Helpdesk system and requirement management, that readers can leverage in their company.
Chapter 7, User Management, Groups, and Project Roles, explains how to manage the users in JIRA and the way to organize them in various groups.
Chapter 8, Configuring JIRA User Directories to Connect with LDAP, Crowd, and JIRA User Server, discusses how to integrate your JIRA instance with LDAP and Crowd for external user management.
Chapter 9, JIRA Add-on Development and Leveraging the REST API, explains how to start developing add-ons for JIRA to extend the functionality. The JIRA REST API which enables us to accessing JIRA functionality from external tools, is also discussed with examples.
Chapter 10, Importing and Exporting Data in JIRA and Migrating Configuration, talks about how data from external tools can be imported using the CSV import and Project Import features. The importance of taking regular backups is explained in this chapter, along with the procedure to restore JIRA from a backup file.
Chapter 11, Working with JIRA Agile Boards in JIRA Software, explains how to implement the Scrum and Kanban techniques in JIRA. The planning of your Sprints in the Scrum and various customizations that one can do on these boards is discussed in detail along with the Burndown and Velocity charts that track the progress of the project.
Chapter 12, JIRA Administration with Script Runner and CLI Add-on, introduces the add-on that administrators can install and various additional features using scripting that it brings, which helps the administrators with various customizations that were otherwise not possible.
Chapter 13, Database Access, explains how to fetch data directly from the JIRA database. This chapter has various useful queries to retrieve information from the database. The way to access data from an embedded HSSQL database is also explained.
Chapter 15, Implementing JIRA Service Desk, explains how to configure and set up the JIRA Service Desk application to handle your Support Requests.
Chapter 16, Integrating JIRA with Common Atlassian Applications and Other Tools, gives information on connecting JIRA with confluence, SVN, and Git.
Chapter 17, JIRA Best Practices, talks about various points that JIRA administrators should keep in mind, not only before implementing JIRA, but also various practices that they should employ on an ongoing basis.
Chapter 18, Troubleshooting JIRA, covers the various ways to identify the problems in the instance. Common problems that people face in JIRA are listed in this chapter.
To install and run JIRA, the following software and tools are required:
JIRA 7.1.1 or later
MySQL 5.6 or later
Java 1.8 or later
Chrome 7 or later
Firefox 4 or later
Wherever applicable, the details on obtaining this software and its usage is explained in the relevant chapters.
In this book, you will find a number of text styles that distinguish between different kinds of information. Here are some examples of these styles and an explanation of their meaning.
Code words in text, database table names, folder names, filenames, file extensions, pathnames, dummy URLs, user input, and Twitter handles are shown as follows: "The
atlas-run-standalone command is used to set up and start the JIRA instance for you."
A block of code is set as follows:
#if ($mentionable) $!rendererParams.put("mentionable", true) #if ($issue.project.key && $issue.project.key != "") $!rendererParams.put("data-projectkey", "$!issue.project.key") #end #if ($issue.key && $issue.key != "") $!rendererParams.put("data-issuekey", "$!issue.key") #end #end
Any command-line input or output is written as follows:
New terms and important words are shown in bold. Words that you see on the screen, for example, in menus or dialog boxes, appear in the text like this: "In the menu bar, click on Windows | Preferences."
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