Summary
You can use the Kaizen-UX framework to structure your product design and user experience efforts. The agile framework is more than just a process resulting in experience maps. It defines the three basic roles within the UX team, namely research, design, and management. It has a UX strategy at its core, and it leads to better products and better communication within the team and with stakeholders.
Kaizen-UX also served as the skeleton of this book. Every map we created and every research we discussed was a result of the Kaizen-UX framework. I have introduced the basic concept in the first chapter, without directly calling it Kaizen-UX. I started the book with a bold and overused promised, to change your life. I did this to influence how you perceive the information presented in the rest of the book. The reason for starting the book with the seeds of the Kaizen-UX framework is the primacy effect. Now, at the end of the last chapter, we will summarize the Kaizen-UX framework. I have...