Task models
A task model is a story of what our personas do at each milestone of their journey. The user journey map is based on the task model, providing a specific route through our product as a solution. In other words, the task model is the question asked by the persona. We will answer this question with the user journey map.
Fortunately, the same research used to create the personas in the previous section will enable us to design the task model diagram for them.
Creating the task model in Adobe Illustrator
When you launch the software, you will start with a new document, a blank canvas. While it's possible to create task models without personas, usually they become too complicated, too generic, or both.
I usually start the task model with a header, which includes the persona, the project title, the task model's title, and if available the project logo or logo placeholder. If you use Adobe Illustrator, Photoshop, or an other layer-based software, it makes sense to make all major elements...