Book Image

Mastering Office 365 Administration

By : Thomas Carpe, Nikkia Carter, Alara Rogers
Book Image

Mastering Office 365 Administration

By: Thomas Carpe, Nikkia Carter, Alara Rogers

Overview of this book

In today's world, every organization aims to migrate to the cloud in order to become more efficient by making full use of the latest technologies. Office 365 is your one-stop solution to making your organization reliable, scalable, and fast. This book will start with an overview of Office 365 components, and help you learn how to use the administration portal, and perform basic administration. It then goes on to cover common management tasks, such as managing users, admin roles, groups, securing Office 365, and enforcing compliance. In the next set of chapters, you will learn about topics including managing Skype for Business Online, Yammer, OneDrive for Business, and Microsoft Teams. In the final section of the book, you will learn how to carry out reporting and monitor Office 365 service health. By the end of this book, you will be able to implement enterprise-level services with Office 365 based on your organization's needs.
Table of Contents (20 chapters)
Title Page
Packt Upsell
Administering Yammer


Office 365 is one of Microsoft's most popular cloud offerings, a low-cost service that people subscribe to in order to access various Microsoft services and software. It is the replacement of Microsoft's Business Productivity Online Suite (BPOS), Microsoft's previous cloud offering. It is free or super-low-cost, depending on the subscription, for 501(c)3 nonprofits and accredited educational institutions.

Office 365 is securely accessible anywhere with a supported device and an internet connection, and is independently verified to comply with regulations such as FedRAMP, FISMA, HIPAA, ISO 27001, EU, and others, with over 900 controls that enable keeping compliant never-changing industry standards. Office 365 has a financially backed guarantee of 99.9% uptime.

As such, Office 365 is constantly being updated due to customer feedback and Microsoft's desire to offer evergreen and best-in-class services. Due to this, they are constantly updating and improving the service, as well as offering new services.

Who this book is for

This book is for those who are new to Office 365 administration, or may have worked with it for a while but are looking to verify their knowledge and take their skills to the next level. This book illustrates administration from the basics to more advanced topics.

What this book covers

Chapter 1, The Office 365 Administration Portal, introduces the reader to the Office 365 admin portal.

Chapter 2, Using PowerShell to Connect to Office 365 Services, enables you to connect PowerShell to various Office 365 services and perform tasks.

Chapter 3, Administering Azure Active Directory, helps you manage and administer various identities and groups.

Chapter 4, Administering Exchange Online - Essentials, covers the basics of administering Exchange Online—mailboxes and rules/message management.

Chapter 5, Administering Exchange - Advanced Topics, covers all the more advanced and/or obscure parts of Exchange Online administration.

Chapter 6, Administering SharePoint Online, introduces the reader to the SharePoint admin portal and other SharePoint administration techniques needed to manage SharePoint, including some PowerShell.

Chapter 7, Office 365 Groups and Microsoft Teams Administration, introduces the reader to administering Office 365 Groups and Microsoft Teams through the Office 365 admin portal and through PowerShell.

Chapter 8, Understanding Security and Compliance, shows how to secure Office 365 and enforce compliance, and help you manage security, create permissions, and enforce compliance.

Chapter 9, Administering Skype for Business, teaches the reader how to manage the instant messaging, voice, and video components of Skype for Business.

Chapter 10Administering Yammer, introduces the reader to the Yammer admin portal. Some administration through PowerShell is also included.

Chapter 11Administering OneDrive for Business, covers everything the reader needs to manage OneDrive for Business for their users.

Chapter 12Power BI Administration, introduces the reader to the Power BI admin portal.

Chapter 13Administering PowerApps, Flow, Stream, and Forms, introduces the reader to various new products available in Office 365, what they are useful for, and how to administer them.

Chapter 14Usage Reporting, shows how to get support and monitor the service health of Office 365.

To get the most out of this book

The topics in this book assume that you have some knowledge of Office 365 and have used it as an end user. We assume that you know what the main components are in Office 365. We also assume that you are not already an advanced administrator of Office 365 who is looking for a book entirely comprising master's-level topics and techniques. Although, in some chapters, some techniques are of the master's level, most range from basic to advanced skills.

In order to perform the techniques in this book, we suggest setting up an Office 365 tenant that you can play around with before applying your newly acquired skills to your actual organizational tenant.

You can sign up for a free 30-day trial tenant at We highly recommend signing up for the E3 or E5 subscription and making yourself the global administrator (this happens automatically if you sign up with your info). You may also want to set up multiple users at different administration levels to test them out. You get 25 user licenses with every trial. You will also need PowerShell, SharePoint Online PowerShell, and Exchange PowerShell in order to execute the scripts.

Download the example code files

You can download the example code files for this book from your account at If you purchased this book elsewhere, you can visit and register to have the files emailed directly to you.

You can download the code files by following these steps:

  1. Log in or register at
  2. Select the SUPPORT tab.
  3. Click on Code Downloads & Errata.
  4. Enter the name of the book in the Search box and follow the onscreen instructions.

Once the file is downloaded, please make sure that you unzip or extract the folder using the latest version of:

  • WinRAR/7-Zip for Windows
  • Zipeg/iZip/UnRarX for Mac
  • 7-Zip/PeaZip for Linux

The code bundle for the book is also hosted on GitHub at In case there's an update to the code, it will be updated on the existing GitHub repository.

We also have other code bundles from our rich catalog of books and videos available at Check them out!

Download the color images

We also provide a PDF file that has color images of the screenshots/diagrams used in this book. You can download it from

Conventions used

There are a number of text conventions used throughout this book.

CodeInText: Indicates code words in text, database table names, folder names, filenames, file extensions, pathnames, dummy URLs, user input, and Twitter handles. Here is an example: "Now that you're connected, you can use commands such as Get-Mailbox and Get-MailUser."

Any command-line input or output is written as follows:

Connect-MsolService -Credential $Credentials

Bold: Indicates a new term, an important word, or words that you see onscreen. For example, words in menus or dialog boxes appear in the text like this. Here is an example: "You can click on the carat beside Advanced settings for shareable links to open up additional options."


Warnings or important notes appear like this.


Tips and tricks appear like this.

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