Bring projects to conclusion, and don't let them drag on through inaction and inattention – open issues get forgotten and then don't get addressed. Get it done, wrap it up, and then review what went well and what didn't go well, both for remediation and for application to future projects.
Set up ongoing support services as appropriate and move on to the next project. With the flexibility of the Role Tailored Client allowing page layout changes by both super users (configuration) and users (personalization), the challenge of user support has increased. No longer can the support person expect to know what display the user is viewing today.
Consequently, support services will almost certainly require the capability of the support person to be able to view the user's display. Without that, it will be much more difficult, time-consuming, and frustrating for the two-way support of personnel-user communication to take place. If it doesn't...
