In this chapter, we'll understand what Jira is and how it can be used as an issue tracking tool by various teams in an organization. It's one of the most popular tools developed by Atlassian, which is the company behind it. Jira comes in three different flavors and, in this chapter, we'll also discuss the differences between these three flavors.
We'll go through what problems Jira solves, the benefits and main features that set Jira apart from other tools, and finally we'll spend time understanding Jira Core, Jira Software, and Jira Service Desk by going through the unique features that are available in these three applications.
Finally, we'll share which application you should use for your requirements in the organization.
The following topics will be covered in this chapter:
- What is Jira?
- Jira Core
- Jira Software
- Jira Service Desk
- The problems Jira solves
- What are the main benefits of Jira?
- How to decide which application to use
- Deployment options