Book Image

The Successful Software Manager

By : Herman Fung
Book Image

The Successful Software Manager

By: Herman Fung

Overview of this book

The Successful Software Manager is a comprehensive and practical guide to managing software developers, software customers, and the process of deciding what software needs to be built. It explains in detail how to develop a management mindset, lead a high-performing developer team, and meet all the expectations of a good manager. The book will help you whether you’ve chosen to pursue a career in management or have been asked to "act up" as a manager. Whether you’re a Development Manager, Product Manager, Team Leader, Solution Architect, or IT Director, this is your indispensable guide to all aspects of running your team and working within an organization and dealing with colleagues, customers, potential customers, and technologists, to ensure you build the product your organization needs. This book is the must-have authoritative guide to managing projects, managing people, and preparing yourself to be an effective manager. The intuitive real-life examples will act as a desk companion for any day-to-day challenge, and beyond that, Herman will show you how to prepare for the next stages and how to achieve career success.
Table of Contents (21 chapters)
Title Page

The support request is still training

Once you've shipped your product, managed to convince users to try it, and trained them to use it, you still have an important role to play in your product's success, because all software requires support in one way or another, even after initial training.

Whether your product is a simple website, or a complex enterprise system, users and customers will always require a way to find help because it's inevitable that they will have questions or get stuck in what they're trying to do with your product.

The range of support options varies greatly. On the enterprise end of the spectrum, these are often complicated commercial arrangements, with different service level agreements (SLAs) that are dependent on the customer's chosen package and contract, often coupled within the license model for the software itself.

The focus...