Book Image

The Successful Software Manager

By : Herman Fung
Book Image

The Successful Software Manager

By: Herman Fung

Overview of this book

The Successful Software Manager is a comprehensive and practical guide to managing software developers, software customers, and the process of deciding what software needs to be built. It explains in detail how to develop a management mindset, lead a high-performing developer team, and meet all the expectations of a good manager. The book will help you whether you’ve chosen to pursue a career in management or have been asked to "act up" as a manager. Whether you’re a Development Manager, Product Manager, Team Leader, Solution Architect, or IT Director, this is your indispensable guide to all aspects of running your team and working within an organization and dealing with colleagues, customers, potential customers, and technologists, to ensure you build the product your organization needs. This book is the must-have authoritative guide to managing projects, managing people, and preparing yourself to be an effective manager. The intuitive real-life examples will act as a desk companion for any day-to-day challenge, and beyond that, Herman will show you how to prepare for the next stages and how to achieve career success.
Table of Contents (21 chapters)
Title Page

The ITIL framework

ITIL is often referred to as a best practice framework within the industry. This means that ITIL is based on a set of recommended principles and practices, as opposed to a set of strict rules or even guidelines.

In practical terms, this means that ITIL represents a set of common processes and a standardized terminology. In the real world, this will help IT departments and organizations to work better with their non-IT counterparts, or "the business" side.

Under the ITIL framework, IT solutions and offerings are defined as "services." In contrast to the software development life cycle, ITIL will split the service life cycle into five cyclical stages:

  1. Service strategy
  2. Service design
  3. Service transition
  4. Service operations
  5. Continual service improvement

We will go into more detail on the ITIL framework in Chapter 9, Validating the Solution, where...