In today's busy work environment, dealing with information overload is an unfortunate necessity. As you grow and settle into your role as a software manager, this challenge is likely to get worse, before you manage to make it better, or at least more manageable.
The same challenge exists for the people you need to engage with. Your team, your peers, your boss, and most of all, your users and requirement owners.
So, the art of asking the right questions boils down to understanding the situational context. Specifically, knowing what appropriate, pertinent, and high priority is, or is not as the case may be. All the while, balancing a neutral stance by refraining from posing overly leading questions, with sufficient encouragement and guidance for users to coax a more meaningful and specific response, beyond a "yes" or "no."
This requires an empathetic...