Book Image

Jira 8 Essentials - Fifth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Fifth Edition

By: Patrick Li

Overview of this book

Atlassian Jira enables effective bug tracking for your software and mobile applications and provides tools to track and manage tasks for your projects. Jira Essentials is a comprehensive guide, now updated to Jira 8 to include enhanced features such as updates to Scrum and Kanban UI, additional search capabilities, and changes to Jira Service Desk. The book starts by explaining how to plan and set up a new Jira 8 instance from scratch before getting you acquainted with key features such as emails, workflows, business processes, and much more. You'll then understand Jira's data hierarchy and how to design and work with projects. Since Jira is used for issue management, this book delves into the different issues that can arise in your projects. You’ll explore fields, including custom fields, and learn to use them for more effective data collection. You’ll create new screens from scratch and customize them to suit your requirements. The book also covers workflows and business processes, and guides you in setting up incoming and outgoing mail servers. Toward the end, you’ll study Jira's security model and Jira Service Desk, which allows you to run Jira as a support portal. By the end of this Jira book, you will be able to implement Jira 8 in your projects with ease.
Table of Contents (16 chapters)
Free Chapter
1
Section 1: Introduction to Jira 8
5
Section 2: Jira 8 in Action
11
Section 3: Advanced Jira 8

Emails and Notifications

So far, you have learned how to use and interact with Jira directly from its web interface through a browser. We will now take a look at how Jira uses emails as a notification mechanism to alert you of updates.

One powerful feature of Jira is its ability to create new issues, add comments to issues, and update issue details through emails. This provides you with a whole new option of how you and your users can interact with Jira.

By the end of this chapter, you will have learned about the following topics:

  • How to set up a mail server in Jira
  • Events and how they are related to notifications
  • How to configure Jira to send out notifications based on events
  • How to create custom mail templates
  • What a mail handler is
  • How to create issues and comments by sending emails to Jira