Book Image

Jira 8 Essentials - Fifth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Fifth Edition

By: Patrick Li

Overview of this book

Atlassian Jira enables effective bug tracking for your software and mobile applications and provides tools to track and manage tasks for your projects. Jira Essentials is a comprehensive guide, now updated to Jira 8 to include enhanced features such as updates to Scrum and Kanban UI, additional search capabilities, and changes to Jira Service Desk. The book starts by explaining how to plan and set up a new Jira 8 instance from scratch before getting you acquainted with key features such as emails, workflows, business processes, and much more. You'll then understand Jira's data hierarchy and how to design and work with projects. Since Jira is used for issue management, this book delves into the different issues that can arise in your projects. You’ll explore fields, including custom fields, and learn to use them for more effective data collection. You’ll create new screens from scratch and customize them to suit your requirements. The book also covers workflows and business processes, and guides you in setting up incoming and outgoing mail servers. Toward the end, you’ll study Jira's security model and Jira Service Desk, which allows you to run Jira as a support portal. By the end of this Jira book, you will be able to implement Jira 8 in your projects with ease.
Table of Contents (16 chapters)
Free Chapter
Section 1: Introduction to Jira 8
Section 2: Jira 8 in Action
Section 3: Advanced Jira 8

Batching email notifications

One common complaint users have about Jira's email notification is its frequency. Every change made to the same issue will trigger an email to be sent, and for a busy team that's constantly updating issues, such as adding comments, this can very quickly cause a storm of emails being sent that flood user's inboxes. To help alleviate this challenge, Jira 8 has introduced the feature of batch email notifications. The way this works is as follows: all changes that are made to a given issue in the past 10 minutes will be batched into a single summary email, so the user will only receive one email for these changes instead of one per change. This will greatly help reduce the amount of clutter that's generated as a result of frequent updates that are made to issues. To enable email batching, follow these steps:

  1. Browse to the Jira administration...