Just like notifications, it can be very frustrating to troubleshoot permission settings. To help with this, Jira also provides a Permission Helper to assist administrators with pinpointing settings that prevent users from accessing certain features.
The Permission Helper works similarly to the Notification Helper:
- Browse to the Jira administration console
- Select the System tab and then the Permission helper option at the bottom
- Specify the user that is having access problems in the User field
- Specify the issue to test with
- Select the permission the user does not have (for example, Edit issue)
- Click on Submit:
As shown in the preceding screenshot, the user, Patrick Li, cannot edit issue DEMO-7 because he does not have the required Internal Only issue security level defined by the issue security scheme used by the project.