Book Image

Jira 8 Essentials - Fifth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Fifth Edition

By: Patrick Li

Overview of this book

Atlassian Jira enables effective bug tracking for your software and mobile applications and provides tools to track and manage tasks for your projects. Jira Essentials is a comprehensive guide, now updated to Jira 8 to include enhanced features such as updates to Scrum and Kanban UI, additional search capabilities, and changes to Jira Service Desk. The book starts by explaining how to plan and set up a new Jira 8 instance from scratch before getting you acquainted with key features such as emails, workflows, business processes, and much more. You'll then understand Jira's data hierarchy and how to design and work with projects. Since Jira is used for issue management, this book delves into the different issues that can arise in your projects. You’ll explore fields, including custom fields, and learn to use them for more effective data collection. You’ll create new screens from scratch and customize them to suit your requirements. The book also covers workflows and business processes, and guides you in setting up incoming and outgoing mail servers. Toward the end, you’ll study Jira's security model and Jira Service Desk, which allows you to run Jira as a support portal. By the end of this Jira book, you will be able to implement Jira 8 in your projects with ease.
Table of Contents (16 chapters)
Free Chapter
Section 1: Introduction to Jira 8
Section 2: Jira 8 in Action
Section 3: Advanced Jira 8

Installing Jira Service Desk

There are two ways you can get Jira Service Desk. The first option is to install it in an existing Jira Core or Jira Software instance that you possess. This is the easiest approach, as it does not require you to provision additional hardware and lets you leverage what you already have. It also makes it easy for your agents to collaborate with other teams to help resolve customer requests. These are the steps you should follow to install Jira Service Desk:

  1. Log in as a Jira administrator user.
  2. Browse to the Jira administration console.
  3. Select the Applications tab.
  4. Click on the Try it for free button under Jira Service Desk from the right-hand panel.
  5. Accept the user agreement and follow the onscreen instructions to complete the installation:

The second option is to install Jira Service Desk as a standalone application. Use this option if you do not...