Book Image

Jira 8 Essentials - Fifth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Fifth Edition

By: Patrick Li

Overview of this book

Atlassian Jira enables effective bug tracking for your software and mobile applications and provides tools to track and manage tasks for your projects. Jira Essentials is a comprehensive guide, now updated to Jira 8 to include enhanced features such as updates to Scrum and Kanban UI, additional search capabilities, and changes to Jira Service Desk. The book starts by explaining how to plan and set up a new Jira 8 instance from scratch before getting you acquainted with key features such as emails, workflows, business processes, and much more. You'll then understand Jira's data hierarchy and how to design and work with projects. Since Jira is used for issue management, this book delves into the different issues that can arise in your projects. You’ll explore fields, including custom fields, and learn to use them for more effective data collection. You’ll create new screens from scratch and customize them to suit your requirements. The book also covers workflows and business processes, and guides you in setting up incoming and outgoing mail servers. Toward the end, you’ll study Jira's security model and Jira Service Desk, which allows you to run Jira as a support portal. By the end of this Jira book, you will be able to implement Jira 8 in your projects with ease.
Table of Contents (16 chapters)
Free Chapter
Section 1: Introduction to Jira 8
Section 2: Jira 8 in Action
Section 3: Advanced Jira 8

Branding your customer portal

You can brand your customer portal for your service desk with the following options:

  • Help center name: This is the overall name for your help center. Think of this as the name for your Jira instance.
  • Help center logo: This is the logo for your help center that will appear in the top-left corner. Think of this as the logo for your Jira. Jira Service Desk will use this logo to automatically change and adjust the top bar color.
  • Customer portal name: This is the name for a specific service desk portal.
  • Customer portal introduction text: This is a welcome text that will be displayed for a specific service desk portal.
  • Customer portal logo: This is the logo for a specific service desk portal.

The following screenshot illustrates each of these items on a sample customer portal:

To configure a specific customer portal's branding, perform the following...