Book Image

Jira 8 Essentials - Fifth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Fifth Edition

By: Patrick Li

Overview of this book

Atlassian Jira enables effective bug tracking for your software and mobile applications and provides tools to track and manage tasks for your projects. Jira Essentials is a comprehensive guide, now updated to Jira 8 to include enhanced features such as updates to Scrum and Kanban UI, additional search capabilities, and changes to Jira Service Desk. The book starts by explaining how to plan and set up a new Jira 8 instance from scratch before getting you acquainted with key features such as emails, workflows, business processes, and much more. You'll then understand Jira's data hierarchy and how to design and work with projects. Since Jira is used for issue management, this book delves into the different issues that can arise in your projects. You’ll explore fields, including custom fields, and learn to use them for more effective data collection. You’ll create new screens from scratch and customize them to suit your requirements. The book also covers workflows and business processes, and guides you in setting up incoming and outgoing mail servers. Toward the end, you’ll study Jira's security model and Jira Service Desk, which allows you to run Jira as a support portal. By the end of this Jira book, you will be able to implement Jira 8 in your projects with ease.
Table of Contents (16 chapters)
Free Chapter
Section 1: Introduction to Jira 8
Section 2: Jira 8 in Action
Section 3: Advanced Jira 8


Queues are lists of requests with predefined criteria for agents to work through. You can think of them as Jira filters. They help you and your teams organize the incoming requests into more manageable groups, so you can better prioritize them. Jira Service Desk uses Jira's search mechanism to configure queues. Refer to Chapter 10, Searching, Reporting, and Analysis, for more details on Jira search options.

Creating a new queue

You, as the service desk administrator, can create new queues for your team. To create a new queue, follow these steps:

  1. Browse to the service desk you want to add a queue for.
  2. Select the Queues option from the left-hand panel and click the New queue option from the Switch Queues drop-down...