Book Image

Jira 8 Essentials - Fifth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Fifth Edition

By: Patrick Li

Overview of this book

Atlassian Jira enables effective bug tracking for your software and mobile applications and provides tools to track and manage tasks for your projects. Jira Essentials is a comprehensive guide, now updated to Jira 8 to include enhanced features such as updates to Scrum and Kanban UI, additional search capabilities, and changes to Jira Service Desk. The book starts by explaining how to plan and set up a new Jira 8 instance from scratch before getting you acquainted with key features such as emails, workflows, business processes, and much more. You'll then understand Jira's data hierarchy and how to design and work with projects. Since Jira is used for issue management, this book delves into the different issues that can arise in your projects. You’ll explore fields, including custom fields, and learn to use them for more effective data collection. You’ll create new screens from scratch and customize them to suit your requirements. The book also covers workflows and business processes, and guides you in setting up incoming and outgoing mail servers. Toward the end, you’ll study Jira's security model and Jira Service Desk, which allows you to run Jira as a support portal. By the end of this Jira book, you will be able to implement Jira 8 in your projects with ease.
Table of Contents (16 chapters)
Free Chapter
1
Section 1: Introduction to Jira 8
5
Section 2: Jira 8 in Action
11
Section 3: Advanced Jira 8

Creating knowledge base articles

As your team works diligently to solve problems for your customers, nuggets of knowledge will start to accumulate over time. These include things such as common questions customers face, and the steps taken to troubleshoot them. Jira Service Desk allows you to extract this information and create a knowledge base, which helps customers find solutions themselves. Out of the box, Jira Service Desk only supports Atlassian Confluence for knowledge-base creation, but it is possible to use other tools via third-party add-ons.

To integrate Jira Service Desk with Confluence, you will first have to create an application link between Jira and Confluence. If you have already done this, feel free to skip to the next section. To create an application link for Confluence, perform the following steps:

  1. Browse to the Jira administration console.
  2. Select the Applications...