Book Image

Jira 8 Essentials - Fifth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Fifth Edition

By: Patrick Li

Overview of this book

Atlassian Jira enables effective bug tracking for your software and mobile applications and provides tools to track and manage tasks for your projects. Jira Essentials is a comprehensive guide, now updated to Jira 8 to include enhanced features such as updates to Scrum and Kanban UI, additional search capabilities, and changes to Jira Service Desk. The book starts by explaining how to plan and set up a new Jira 8 instance from scratch before getting you acquainted with key features such as emails, workflows, business processes, and much more. You'll then understand Jira's data hierarchy and how to design and work with projects. Since Jira is used for issue management, this book delves into the different issues that can arise in your projects. You’ll explore fields, including custom fields, and learn to use them for more effective data collection. You’ll create new screens from scratch and customize them to suit your requirements. The book also covers workflows and business processes, and guides you in setting up incoming and outgoing mail servers. Toward the end, you’ll study Jira's security model and Jira Service Desk, which allows you to run Jira as a support portal. By the end of this Jira book, you will be able to implement Jira 8 in your projects with ease.
Table of Contents (16 chapters)
Free Chapter
Section 1: Introduction to Jira 8
Section 2: Jira 8 in Action
Section 3: Advanced Jira 8

Issue types and subtasks

As we saw earlier, issues in Jira can represent many things, ranging from software development tasks to project management milestones. Issue types are what differentiate one kind of issue from another.

Each issue has a type (hence the name issue type), which is represented by the issue type field. This lets you know what type of issue it is and helps you determine many other details, such as which fields will be displayed for this issue.

The default issue types are great for simple software development projects, but they do not necessarily meet the needs of others. Since it is impossible to create a system that can address everyone's needs, Jira lets you create your own issue types and assigns them to projects. For example, for a help desk project, you might want to create a custom issue type called ticket. You can create this custom issue type and...