Book Image

Customizing Microsoft Teams

By : Gopi Kondameda
Book Image

Customizing Microsoft Teams

By: Gopi Kondameda

Overview of this book

In the evolving remote working arrangement, the demand for custom Microsoft Teams apps is increasing rapidly across businesses. If you are someone who aims to provide users with an exceptional experience through custom-built apps that adhere to industry standards and good governance, Customizing Microsoft Teams is for you! The book starts with an overview of Microsoft Teams customization and configuration prerequisites. It then shows you how to expose functionalities from various solutions through tabs, connectors, messaging extensions, and more before you move on to explore how the PowerShell module can manage multiple aspects of administration and how to use the SharePoint Framework for creating custom Microsoft Teams apps. You’ll be able to work with Microsoft Dataverse for Teams to build custom apps, bots, and flows using Power Apps, Power Virtual Agents, and Power Automate. As you publish your production-ready apps on the Teams store and Microsoft AppSource, you’ll also understand Teams app analytics and reporting functionalities. By the end of this book, you’ll have learned how to develop custom solutions to solve critical business problems and extend the power of Microsoft Teams to develop high-value use cases in the remote working culture.
Table of Contents (16 chapters)
Part 1: Microsoft Teams Customization Exploring the Architecture and Components
Part 2: Microsoft Teams Customization with Tools and Techniques
Part 3: Microsoft Teams Customization with Low-Code and No-Code

Dynamics 365 on Teams

Dynamics 365 is a cloud-based service that predominantly involves customer relationship management (CRM), developed and maintained by Microsoft. However, depending on the nature of the product, it can help to maintain various business functions such as sales, finance and operations, marketing, field service, project service, talent, and customer service.

Dynamics 365 strongly integrates with other Microsoft products such as Power Platform for customizations, Microsoft Teams for collaboration, and AI for insights.

Dynamics 365 integration with Microsoft Teams allows easy collaboration for meetings, chats, and calls from the Dynamics 365 workspace or from within Teams and lets you seamlessly access the business process or records and collaborate from Teams. However, our focus is on Teams consuming Dynamics 365 and collaborating.

For better results, strong collaboration is required for any functions of Dynamics 365 such as sales, marketing, customer service...