Book Image

Customizing Microsoft Teams

By : Gopi Kondameda
Book Image

Customizing Microsoft Teams

By: Gopi Kondameda

Overview of this book

In the evolving remote working arrangement, the demand for custom Microsoft Teams apps is increasing rapidly across businesses. If you are someone who aims to provide users with an exceptional experience through custom-built apps that adhere to industry standards and good governance, Customizing Microsoft Teams is for you! The book starts with an overview of Microsoft Teams customization and configuration prerequisites. It then shows you how to expose functionalities from various solutions through tabs, connectors, messaging extensions, and more before you move on to explore how the PowerShell module can manage multiple aspects of administration and how to use the SharePoint Framework for creating custom Microsoft Teams apps. You’ll be able to work with Microsoft Dataverse for Teams to build custom apps, bots, and flows using Power Apps, Power Virtual Agents, and Power Automate. As you publish your production-ready apps on the Teams store and Microsoft AppSource, you’ll also understand Teams app analytics and reporting functionalities. By the end of this book, you’ll have learned how to develop custom solutions to solve critical business problems and extend the power of Microsoft Teams to develop high-value use cases in the remote working culture.
Table of Contents (16 chapters)
Part 1: Microsoft Teams Customization Exploring the Architecture and Components
Part 2: Microsoft Teams Customization with Tools and Techniques
Part 3: Microsoft Teams Customization with Low-Code and No-Code

Utilizing bots

A bot is a type of Teams app that facilitates user conversation with text, cards, or speech. It could be a simple Q&A or a more complex feature that is tailored to the specific services being offered.

Bots are also called chatbots or conversational bots. Conversational bots will have users interact with your web service through text, interactive cards, and task modules. In the end, a bot is just a REST endpoint.

We have an SDK that helps us build the conversational model for a bot and powerful AI tools such as Language Understanding (LUIS) to help power our bot. LUIS is cloud-based conversational AI that applies intelligence to predict the flow of conversation with a user and meet what they are asking for.

A significant advantage of these bots is that you can publish your bot to several different channels that help connect your bot to users.

Creating an FAQ bot with QnA Maker

We discussed QnA Maker in Chapter 1, Introducing Microsoft Teams Apps. You...