Book Image

The Salesforce CPQ Implementation Handbook

By : Madhu Ramanujan
Book Image

The Salesforce CPQ Implementation Handbook

By: Madhu Ramanujan

Overview of this book

Salesforce CPQ is innovative software that enables you create better quotes, improve quoting accuracy, and maximize sales and deals. It also provides a quick analysis of profits and losses, helping you improve the overall execution of sales processes, and allows a great deal of flexibility for your prospects, customers, and business partners. The book starts with the Quote-2-Cash business process in Salesforce and shows you how to assess when a business needs to implement CPQ. You’ll then progress to configuring opportunities, quotes, and CPQ products. As you advance, you’ll understand how to define and configure price books, price rules for CPQ quote automation, multidimensional quoting, and more. Next, you'll look at how to configure CPQ guided selling and create package configurations, contracts, and amendments. Later chapters will demonstrate how to perform data migration from a legacy system and the order in which the objects are to be migrated. You’ll also explore CPQ billing and its advantages with the help of different use cases before learning about Industries CPQ and how it is different from standard Salesforce CPQ. Finally, you’ll discover best practices for achieving optimal CPQ performance and avoiding performance bottlenecks. By the end of this Salesforce book, you’ll be able to implement Salesforce CPQ for any business.
Table of Contents (17 chapters)
Section 1: Getting Started with Salesforce CPQ Implementation
Section 2: The Next Stage of the CPQ Journey
Section 3: Advancing with Salesforce CPQ

Creating payments

Salesforce Billing can be used to manually collect and allocate payments, or alternatively to automate the payment process. Payments can then be posted to keep the books up to date. Salesforce Billing allows multiple ways to create payments:

  • Payments can be manually created by accounts receivable users.
  • Admins can create a payment run that evaluates the posted invoices at scheduled intervals. Payments will be processed based on the given account's payment methods.
  • Customers can directly pay invoices using their own payment methods in the Salesforce Billing Payment Center.
  • Using external payment gateways – payment gateway records in Salesforce contain information for establishing the connection between Salesforce Billing and an external gateway.
  • Salesforce Billing also supports self-service payment options using the Salesforce Billing API or Salesforce Communities.

Once the payment is completed, Salesforce Billing creates...