Book Image

The Salesforce CPQ Implementation Handbook

By : Madhu Ramanujan
Book Image

The Salesforce CPQ Implementation Handbook

By: Madhu Ramanujan

Overview of this book

Salesforce CPQ is innovative software that enables you create better quotes, improve quoting accuracy, and maximize sales and deals. It also provides a quick analysis of profits and losses, helping you improve the overall execution of sales processes, and allows a great deal of flexibility for your prospects, customers, and business partners. The book starts with the Quote-2-Cash business process in Salesforce and shows you how to assess when a business needs to implement CPQ. You’ll then progress to configuring opportunities, quotes, and CPQ products. As you advance, you’ll understand how to define and configure price books, price rules for CPQ quote automation, multidimensional quoting, and more. Next, you'll look at how to configure CPQ guided selling and create package configurations, contracts, and amendments. Later chapters will demonstrate how to perform data migration from a legacy system and the order in which the objects are to be migrated. You’ll also explore CPQ billing and its advantages with the help of different use cases before learning about Industries CPQ and how it is different from standard Salesforce CPQ. Finally, you’ll discover best practices for achieving optimal CPQ performance and avoiding performance bottlenecks. By the end of this Salesforce book, you’ll be able to implement Salesforce CPQ for any business.
Table of Contents (17 chapters)
1
Section 1: Getting Started with Salesforce CPQ Implementation
7
Section 2: The Next Stage of the CPQ Journey
11
Section 3: Advancing with Salesforce CPQ

Chapter 2: Configuring Opportunities and Quotes

Customers often ask for more than one quote when buying products or services. They compare the quotes' total prices and often spend more to get an additional discount. Alternatively, a sales representative can provide more than one quote to a customer to provide various options and close the deal faster. When the customer's budget is unknown, the sales rep will provide multiple quotes with different combinations of products and pricing. This chapter will help you understand how Salesforce CPQ can help create multiple quotes. You will also learn about the relationship between quotes, opportunities, and products or services, creating orders and returns in CPQ, and the advantages of using Salesforce CPQ Billing.

CPQ Billing can be used as an add-on to carry out end-to-end customer engagement that can be managed in Salesforce. Accounting systems can focus only on general ledger accounts. This facilitates having the end-to-end...