Book Image

The Salesforce CPQ Implementation Handbook

By : Madhu Ramanujan
Book Image

The Salesforce CPQ Implementation Handbook

By: Madhu Ramanujan

Overview of this book

Salesforce CPQ is innovative software that enables you create better quotes, improve quoting accuracy, and maximize sales and deals. It also provides a quick analysis of profits and losses, helping you improve the overall execution of sales processes, and allows a great deal of flexibility for your prospects, customers, and business partners. The book starts with the Quote-2-Cash business process in Salesforce and shows you how to assess when a business needs to implement CPQ. You’ll then progress to configuring opportunities, quotes, and CPQ products. As you advance, you’ll understand how to define and configure price books, price rules for CPQ quote automation, multidimensional quoting, and more. Next, you'll look at how to configure CPQ guided selling and create package configurations, contracts, and amendments. Later chapters will demonstrate how to perform data migration from a legacy system and the order in which the objects are to be migrated. You’ll also explore CPQ billing and its advantages with the help of different use cases before learning about Industries CPQ and how it is different from standard Salesforce CPQ. Finally, you’ll discover best practices for achieving optimal CPQ performance and avoiding performance bottlenecks. By the end of this Salesforce book, you’ll be able to implement Salesforce CPQ for any business.
Table of Contents (17 chapters)
1
Section 1: Getting Started with Salesforce CPQ Implementation
7
Section 2: The Next Stage of the CPQ Journey
11
Section 3: Advancing with Salesforce CPQ

CPQ approvals

The approval process in Salesforce defines how records are approved. For example, when the sales rep provides a discount that is over a certain threshold, based on your company's business process, the rep needs to get approval on the quote from the sales manager. In this section, we will learn about the approval processes available in Salesforce CPQ.

Salesforce provides two types of approvals: standard approvals and advanced approvals. Standard approvals are available as part of a Sales Cloud license. Advanced Approvals is an add-on license through Salesforce and is a part of the CPQ+ license. Let's look at these individually.

Standard approvals

The standard approval process is linear in nature. The progression through the process is dictated based on the approval of the current step. When a quote is submitted for approval, it goes through a series of approvals from the sales manager to the finance director, as shown in the following figure:

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