Book Image

The Salesforce CPQ Implementation Handbook

By : Madhu Ramanujan
Book Image

The Salesforce CPQ Implementation Handbook

By: Madhu Ramanujan

Overview of this book

Salesforce CPQ is innovative software that enables you create better quotes, improve quoting accuracy, and maximize sales and deals. It also provides a quick analysis of profits and losses, helping you improve the overall execution of sales processes, and allows a great deal of flexibility for your prospects, customers, and business partners. The book starts with the Quote-2-Cash business process in Salesforce and shows you how to assess when a business needs to implement CPQ. You’ll then progress to configuring opportunities, quotes, and CPQ products. As you advance, you’ll understand how to define and configure price books, price rules for CPQ quote automation, multidimensional quoting, and more. Next, you'll look at how to configure CPQ guided selling and create package configurations, contracts, and amendments. Later chapters will demonstrate how to perform data migration from a legacy system and the order in which the objects are to be migrated. You’ll also explore CPQ billing and its advantages with the help of different use cases before learning about Industries CPQ and how it is different from standard Salesforce CPQ. Finally, you’ll discover best practices for achieving optimal CPQ performance and avoiding performance bottlenecks. By the end of this Salesforce book, you’ll be able to implement Salesforce CPQ for any business.
Table of Contents (17 chapters)
1
Section 1: Getting Started with Salesforce CPQ Implementation
7
Section 2: The Next Stage of the CPQ Journey
11
Section 3: Advancing with Salesforce CPQ

Creating custom actions and search filters

Custom actions and search filters are Salesforce features that we can use to customize the QLE and the configurator as per the business needs. They can be added as buttons in the QLE that will help the rep to easily select and add products. In this section, we will learn how admins can create them and look at examples where they are useful. Let's start with custom actions.

Creating custom actions

Custom actions are buttons that perform an action. These can be added to the QLE, configurator, or other detail pages. These actions will vary based on where the admin configures the custom actions. For example, custom actions in the QLE can delete lines, add a quote line group, save the quote, or navigate to an internal/external page. Custom actions in the configurator can load an internal/external page and apply edit rules. Custom actions in contracts can amend or renew them.

You can also create conditions for custom actions and Salesforce...