Creating amendments
As we all know, changes are inevitable in any business. After a contract gets created, your customers may request changes. Contract amendments are used to add or remove products. Price changes and subscription end date changes must be managed via a cancel and replace amendment.
For example, some requests may be to increase the quantities of existing products or services or buy additional products or services after the initial deal is closed. These changes can be handled in CPQ by creating amendments.
When the customer calls a sales rep, the rep needs to have access to information such as what the customer is currently subscribed to, when their current subscriptions end, whether or not the customer can upgrade to a different level of service, how much the upgrade costs, and where we can track changes to current subscriptions. This is a lot to handle for your sales team without automation. CPQ has built-in functionalities to track all this information on your...