Book Image

NetSuite for Consultants

By : Peter Ries
Book Image

NetSuite for Consultants

By: Peter Ries

Overview of this book

NetSuite For Consultants takes a hands-on approach to help ERP and CRM consultants implement NetSuite quickly and efficiently, as well deepen their understanding of its implementation methodology. During the course of this book, you’ll get a clear picture of what NetSuite is, how it works, and how accounts, support, and updates work within its ecosystem. Understanding what a business needs is a critical first step toward completing any software product implementation, so you'll learn how to write business requirements by learning about the various departments, roles, and processes in the client's organization. Once you've developed a solid understanding of NetSuite and your client, you’ll be able to apply your knowledge to configure accounts and test everything with the users. You’ll also learn how to manage both functional and technical issues that arise post-implementation and handle them like a professional. By the end of this book, you'll have gained the necessary skills and knowledge to implement NetSuite for businesses and get things up and running in the shortest possible time.
Table of Contents (27 chapters)
1
Section 1: The NetSuite Ecosystem, including the Main Modules, Platform, and Related Features
5
Section 2: Understanding the Organization You Will Implement the Solution for
11
Section 3: Implementing an Organization in NetSuite
21
Section 4: Managing Gaps and Integrations
Appendix: My Answers to Self-Assessments

How to track Returns, Credits, and Refunds

When things go south with sold items, they can usually be returned. The company needs to take the items back into inventory and usually give the customer some form of either credit, to be applied against a future purchase, or a refund. Each business decides on the right option for each of its items, depending on the conditions of the sale, the problem being reported by the customer, and other factors.

The process that is followed in NetSuite in cases like this will vary but generally follows this flow:

  1. If the company is using NetSuite's customer service features, they might record a case record during a call or when the customer's email is received.
  2. From this case, they can create a Return Authorization, indicating that they've given the customer the OK to return the product to them.
  3. Next, they might create a Credit Memo, to show that the customer is due some portion of the money they paid initially against...