Book Image

Jira 8 Essentials - Sixth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Sixth Edition

By: Patrick Li

Overview of this book

This new and improved sixth edition comes with the latest Jira 8.21 Data Center offerings, with enhanced features such as clustering, advanced roadmaps, custom field optimization, and tools to track and manage tasks for your projects. This comprehensive guide to Jira 8.20.x LTS version provides updated content on project tracking, issue and field management, workflows, Jira Service Management, and security. The book begins by showing you how to plan and set up a new Jira instance from scratch before getting you acquainted with key features such as emails, workflows, and business processes. You’ll also get to grips with Jira’s data hierarchy and design and work with projects. Since Jira is used for issue management, this book will help you understand the different issues that can arise in your projects. As you advance, you’ll create new screens from scratch and customize them to suit your requirements. Workflows, business processes, and guides on setting up incoming and outgoing mail servers will be covered alongside Jira’s security model and Jira Service Management. Toward the end, you’ll learn how Jira capabilities are extended with third-party apps from Atlassian marketplace. By the end of this Jira book, you’ll have understood core components and functionalities of Jira and be able to implement them in business projects with ease.
Table of Contents (18 chapters)
Part 1: Introduction to Jira
Part 2: Jira in Action
Part 3: Advanced Jira

Mail queues

Most emails in Jira are not sent immediately when an operation is performed. Instead, they are placed in a queue, which Jira will process periodically. This is very similar to the real-life scenario where mail is placed in mailboxes and picked up every day by postal workers. In this section, we will take a look at Jira’s mail queue, and how to use it to help identify and troubleshoot if outgoing emails are stuck.

Viewing the mail queue

Normally, you do not need to manage the mail queue. Jira automatically places emails into the queue and processes them periodically. However, as an administrator, there may be times when you wish to inspect the mail queue, especially to troubleshoot problems related to Jira notification emails. Sometimes, emails can get stuck, and inspecting the mail queue will help you identify these problems and fix them.

Perform the following steps to view the content of the mail queue:

  1. Browse to the Jira administration console...