Book Image

Jira 8 Essentials - Sixth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Sixth Edition

By: Patrick Li

Overview of this book

This new and improved sixth edition comes with the latest Jira 8.21 Data Center offerings, with enhanced features such as clustering, advanced roadmaps, custom field optimization, and tools to track and manage tasks for your projects. This comprehensive guide to Jira 8.20.x LTS version provides updated content on project tracking, issue and field management, workflows, Jira Service Management, and security. The book begins by showing you how to plan and set up a new Jira instance from scratch before getting you acquainted with key features such as emails, workflows, and business processes. You’ll also get to grips with Jira’s data hierarchy and design and work with projects. Since Jira is used for issue management, this book will help you understand the different issues that can arise in your projects. As you advance, you’ll create new screens from scratch and customize them to suit your requirements. Workflows, business processes, and guides on setting up incoming and outgoing mail servers will be covered alongside Jira’s security model and Jira Service Management. Toward the end, you’ll learn how Jira capabilities are extended with third-party apps from Atlassian marketplace. By the end of this Jira book, you’ll have understood core components and functionalities of Jira and be able to implement them in business projects with ease.
Table of Contents (18 chapters)
Part 1: Introduction to Jira
Part 2: Jira in Action
Part 3: Advanced Jira

Troubleshooting notifications

Often, when people do not receive notifications from Jira, it can be difficult and frustrating to find the cause. The two most common causes of notification-related problems are either outgoing mail server connectivity or misconfiguration of the notification scheme.

Troubleshooting outgoing mail server problems is quite simple. All you have to do is try to send out a test email, as described in the Sending a test email section. If you receive your test email, then there will be no problems with your outgoing mail server configuration and you can focus on your notification configurations.

Troubleshooting notifications is not as straightforward since there are several things that you will need to consider. To help with this challenge, Jira has a handy feature called Notification helper. The Notification helper feature can save the Jira administrator time by helping them pinpoint why a given user does or does not receive notifications. All the administrator...