Book Image

Jira 8 Essentials - Sixth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Sixth Edition

By: Patrick Li

Overview of this book

This new and improved sixth edition comes with the latest Jira 8.21 Data Center offerings, with enhanced features such as clustering, advanced roadmaps, custom field optimization, and tools to track and manage tasks for your projects. This comprehensive guide to Jira 8.20.x LTS version provides updated content on project tracking, issue and field management, workflows, Jira Service Management, and security. The book begins by showing you how to plan and set up a new Jira instance from scratch before getting you acquainted with key features such as emails, workflows, and business processes. You’ll also get to grips with Jira’s data hierarchy and design and work with projects. Since Jira is used for issue management, this book will help you understand the different issues that can arise in your projects. As you advance, you’ll create new screens from scratch and customize them to suit your requirements. Workflows, business processes, and guides on setting up incoming and outgoing mail servers will be covered alongside Jira’s security model and Jira Service Management. Toward the end, you’ll learn how Jira capabilities are extended with third-party apps from Atlassian marketplace. By the end of this Jira book, you’ll have understood core components and functionalities of Jira and be able to implement them in business projects with ease.
Table of Contents (18 chapters)
1
Part 1: Introduction to Jira
4
Part 2: Jira in Action
9
Part 3: Advanced Jira

Installing Jira Service Management

There are two ways you can get Jira Service Management. The first option is to install it in an existing Jira Core or Jira Software instance that you possess. This is the easiest approach as it does not require you to provision additional hardware and lets you leverage what you already have. It also makes it easy for your agents to collaborate with other teams to help resolve customer requests. These are the steps you should follow to install Jira Service Management:

  1. Log in as a Jira administrator user.
  2. Browse to the Jira administration console.
  3. Select the Applications tab.
  4. Click on the Try it for free button under Jira Service Management from the right-hand panel:

Figure 11.2 – Trying and installing Jira Service Management

  1. Accept the user agreement and follow the onscreen instructions to complete the installation.

The second option is to install Jira Service Management as a standalone...