Book Image

Jira 8 Essentials - Sixth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Sixth Edition

By: Patrick Li

Overview of this book

This new and improved sixth edition comes with the latest Jira 8.21 Data Center offerings, with enhanced features such as clustering, advanced roadmaps, custom field optimization, and tools to track and manage tasks for your projects. This comprehensive guide to Jira 8.20.x LTS version provides updated content on project tracking, issue and field management, workflows, Jira Service Management, and security. The book begins by showing you how to plan and set up a new Jira instance from scratch before getting you acquainted with key features such as emails, workflows, and business processes. You’ll also get to grips with Jira’s data hierarchy and design and work with projects. Since Jira is used for issue management, this book will help you understand the different issues that can arise in your projects. As you advance, you’ll create new screens from scratch and customize them to suit your requirements. Workflows, business processes, and guides on setting up incoming and outgoing mail servers will be covered alongside Jira’s security model and Jira Service Management. Toward the end, you’ll learn how Jira capabilities are extended with third-party apps from Atlassian marketplace. By the end of this Jira book, you’ll have understood core components and functionalities of Jira and be able to implement them in business projects with ease.
Table of Contents (18 chapters)
Part 1: Introduction to Jira
Part 2: Jira in Action
Part 3: Advanced Jira

Issues and comments

Jira lets users create comments on issues. As we have already seen in the previous section, you will be able to create comments when assigning an issue to a different user. This is a very useful feature that allows multiple users to collaborate so that they can work on the same issue and share information. For example, the support staff (issue assignee) may request more clarification from the business user (issue reporter) by adding a comment to the issue. When combined with Jira’s built-in notification system, automatic email notifications will be sent to the issue’s reporter, assignee, and any of the other users watching the issue. Notifications will be covered in Chapter 8, Emails and Notifications.

By default, all logged-in users will be able to add comments to issues they can access. Go through the following steps to add a comment to an issue:

  1. Browse to the issue you wish to add a comment to.
  2. Click on the Comment button or press...