Book Image

Jira 8 Essentials - Sixth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Sixth Edition

By: Patrick Li

Overview of this book

This new and improved sixth edition comes with the latest Jira 8.21 Data Center offerings, with enhanced features such as clustering, advanced roadmaps, custom field optimization, and tools to track and manage tasks for your projects. This comprehensive guide to Jira 8.20.x LTS version provides updated content on project tracking, issue and field management, workflows, Jira Service Management, and security. The book begins by showing you how to plan and set up a new Jira instance from scratch before getting you acquainted with key features such as emails, workflows, and business processes. You’ll also get to grips with Jira’s data hierarchy and design and work with projects. Since Jira is used for issue management, this book will help you understand the different issues that can arise in your projects. As you advance, you’ll create new screens from scratch and customize them to suit your requirements. Workflows, business processes, and guides on setting up incoming and outgoing mail servers will be covered alongside Jira’s security model and Jira Service Management. Toward the end, you’ll learn how Jira capabilities are extended with third-party apps from Atlassian marketplace. By the end of this Jira book, you’ll have understood core components and functionalities of Jira and be able to implement them in business projects with ease.
Table of Contents (18 chapters)
Part 1: Introduction to Jira
Part 2: Jira in Action
Part 3: Advanced Jira

Troubleshooting fields and screens

As we have seen in this and the previous chapters, many factors can control whether a field should be displayed. It can be very confusing and frustrating when an expected field does not display, as there are many configurations to check, such as screens, field configurations, and more. It is for this reason that Jira has a handy tool that can help you to determine why a field is not displaying for a given issue. To use the field helper tool, do the following:

  1. Browse to the issue where you are not seeing the field.
  2. Click on the Admin dropdown and then the Where is my field? option:

Figure 6.12 – Field helper

  1. Select the field you want to check:

Figure 6.13 – Field helper result

As we can see from the preceding screenshot, the Archiver field is not being displayed on the issue because the field does not have a value for the current issue. So, this will save you time...