Book Image

Administrating Microsoft Dynamics 365 Business Central Online

By : Andrey Baludin
Book Image

Administrating Microsoft Dynamics 365 Business Central Online

By: Andrey Baludin

Overview of this book

This book features all the information you need to get started with administrating Microsoft Dynamics 365 Business Central Online. It contains detailed information about the admin portal and cloud migration process, all based on real usage experience. The book starts by covering the data migration process for developers, which will show you how to organize the data without code. You’ll also learn how the admin portal can be useful if you want to export a database copy, restore a backup, and set up telemetry to get detailed information about the call stack and operation statuses. As you progress, you’ll learn how to check your Business Central SaaS environment details, create new and different types of environments, and notifications, and keep your cloud data within limits. Later, you’ll explore how to set up cloud migration from an on-premise environment to SaaS, run the migration, upgrade data, and fix problems if something goes wrong. By the end of this book, you’ll be able to create new production and sandbox environments, restore them from backups, analyze environment telemetry, and confidently migrate your data to the cloud.
Table of Contents (15 chapters)
Part 1: Dynamics 365 Business Central Admin Center
Part 2: Dynamics 365 Business Central Cloud Migration Tool

Chapter 5: Reported Outages and Operations

As a tenant administrator, you could be the person who creates support tickets and reports about outages to Microsoft. In this chapter, we will look at the issue-handling process. In addition, we will learn how to check the environment operations log to see the possible reasons for the issue.

In this chapter, we are going to cover the following main topics: 

  • Reporting an outage
  • Reporting an issue
  • Managing your reported outages
  • Environment operations analysis

By the end of this chapter, you will be able to create a support ticket, report a serious outage, and analyze operation log entries.

Important Note

Remember that the first line of support is your Microsoft Partner. Ask them first, before you create a support ticket with Microsoft.