Book Image

Administrating Microsoft Dynamics 365 Business Central Online

By : Andrey Baludin
Book Image

Administrating Microsoft Dynamics 365 Business Central Online

By: Andrey Baludin

Overview of this book

This book features all the information you need to get started with administrating Microsoft Dynamics 365 Business Central Online. It contains detailed information about the admin portal and cloud migration process, all based on real usage experience. The book starts by covering the data migration process for developers, which will show you how to organize the data without code. You’ll also learn how the admin portal can be useful if you want to export a database copy, restore a backup, and set up telemetry to get detailed information about the call stack and operation statuses. As you progress, you’ll learn how to check your Business Central SaaS environment details, create new and different types of environments, and notifications, and keep your cloud data within limits. Later, you’ll explore how to set up cloud migration from an on-premise environment to SaaS, run the migration, upgrade data, and fix problems if something goes wrong. By the end of this book, you’ll be able to create new production and sandbox environments, restore them from backups, analyze environment telemetry, and confidently migrate your data to the cloud.
Table of Contents (15 chapters)
Part 1: Dynamics 365 Business Central Admin Center
Part 2: Dynamics 365 Business Central Cloud Migration Tool

Reporting an outage

We have two different situations when we might need Microsoft support:

  1. The first is the production outage. It is a serious incident with two types, as shown in the following figure:

Figure 5.1 – Outage types

Important Note

Outage reporting is only available for the Production type environments.

  1. The second one is the common issue. Here, we just need to create a support ticket. We will look into this in the next section.

Production outage

  1. Let's start with outages. To report an outage, open your production environment card and choose Support and Report Production Outage.

Figure 5.2 – Report Production Outage

  1. After that, you will see the report dialog where you should select the outage type, and fill in your first and last name, phone number, and email address. Press Next when you have done that:

Figure 5.3 – Report Production...