Book Image

Administrating Microsoft Dynamics 365 Business Central Online

By : Andrey Baludin
Book Image

Administrating Microsoft Dynamics 365 Business Central Online

By: Andrey Baludin

Overview of this book

This book features all the information you need to get started with administrating Microsoft Dynamics 365 Business Central Online. It contains detailed information about the admin portal and cloud migration process, all based on real usage experience. The book starts by covering the data migration process for developers, which will show you how to organize the data without code. You’ll also learn how the admin portal can be useful if you want to export a database copy, restore a backup, and set up telemetry to get detailed information about the call stack and operation statuses. As you progress, you’ll learn how to check your Business Central SaaS environment details, create new and different types of environments, and notifications, and keep your cloud data within limits. Later, you’ll explore how to set up cloud migration from an on-premise environment to SaaS, run the migration, upgrade data, and fix problems if something goes wrong. By the end of this book, you’ll be able to create new production and sandbox environments, restore them from backups, analyze environment telemetry, and confidently migrate your data to the cloud.
Table of Contents (15 chapters)
Part 1: Dynamics 365 Business Central Admin Center
Part 2: Dynamics 365 Business Central Cloud Migration Tool

Report issue

If neither your Microsoft Partner nor yourself as the delegated admin can resolve the customer's issue, you could create a support ticket with Microsoft.

Submitting a ticket through the admin portal

This is for a support ticket, which you are submitting on behalf of a customer:

  1. First, you need to open your environment card and click on Support and New Support Request:

Figure 5.7 – New Support Request

  1. After the click, Power Platform admin center will open. Here, you can see your previous support tickets. To create the new one, press + New support request. The support center is also accessible by direct link:

Figure 5.8 – Power Platform admin center support

  1. The support request window will open. Here, you must provide details about your issue. Complete the following steps:
    1. Choose a product. In our situation, the most likely...