Salesforce Marketing Cloud
Salesforce Marketing Cloud (SFMC) is a Salesforce platform that concentrates on multi-channel messaging and 1:1 customer journeys. Marketing Cloud originated back in December of 2000, then called ExactTarget. This tool was originally focused solely on email marketing messaging only and started fairly small and simple. From its beginning as ExactTarget down to the current Salesforce-owned iteration, Marketing Cloud has gone through many forms and changed direction more than once.
The ExactTarget years
The platform slowly grew as time went on as it was a stable and versatile option with customer service that was above and beyond what was offered elsewhere. ExactTarget became a hit and continually grew and grew year by year. In late 2009, ExactTarget went international and established an office in London.
Through this powerful forward momentum, ExactTarget was able to purchase Pardot and iGoDigital among others in 2012 – increasing revenue and...